Refunds

A simple rule: if cover has not yet started, we refund the full amount. If it has already started, the policy is in force and no refund is due.

When we refund

• Before the start date stated in the policy: a refund of 100% of the amount paid, including the service fee.
• An error in the details found before the start date: we cancel the policy with a refund, and you buy a new one with the correct details.
• A duplicate payment caused by a technical error: refund of the repeated charge immediately after it is reported.

When we do not refund

• From 00:00 (Kyiv time) on the cover start date, even if the trip did not take place or was cut short.
• Where refusal of entry is for reasons unrelated to the policy (passport, decision of the border guards).

How to request a refund

1. Write to info@insuranceforvisitukraine.com from the address used for the purchase.
2. Give the policy number (it is in the PDF) and the reason.
3. We confirm the cancellation by e-mail within 24 hours.

Timing

The refund goes back to the card used for payment. It usually appears on your statement within 5–10 working days, depending on the bank.